Shipping Policy
What is the delivery time?
Our delivery time consists of two phases:
-
Processing Time
Within 1–3 business days after placing your order, it will be reviewed, approved, and packed. After that, the parcel is prepared for shipment. -
Shipping Time
Canada: 5–10 business days
Shipping is handled by Canada Post or another trusted carrier. All shipping times exclude potential customs delays. During peak periods such as Christmas, Black Friday, or New Year’s, delivery may take longer.
How much does shipping cost?
We offer free premium shipping. This includes insurance in case of theft, loss, or damage to the parcel.
Where is my package?
After shipping, you will receive an email with a tracking number.
You can follow your order here: Track Your Order
For logistical reasons, your order may be shipped in multiple separate packages.
My tracking number doesn’t work
Tracking information may take up to 5 business days to update. If your tracking link still shows no progress after a few days, please contact our customer service for assistance.